Archive for the ‘Tips & Hints’ Category

Praktika Newsletter April 2016

Monday, April 25th, 2016

Praktika Referral Management

Praktika Referrals
 
 
Praktika Referrals is our new module that has been released this month. 
It allows to record and manage Incoming (IN) and Outgoing (OUT) Referrals as well as to create and maintain a list of Referring Parties (database of external Clinics and Doctors).
 
It is comprised of the Referral Tab that contains Referring Clinic, Referring Providers and Referral Management units, Referral unit in the Patient File and Referral Setup in the Practice Details.
You can use this tab to maintain your list of the referring providers and clinics as well as to view and manage your practice’s referrals.
The interface allows you to create an external clinic record and then associate external providers with this clinic. You can do it on the fly while creating an external provider record.
An external provider can belong to one or more external clinics. Providers can move from one clinic to another. The external clinics and providers can be used to create referrals (outgoing) or register referrals (incoming). The mails merge macros have also been updated and they are now “clever” enough to recognise which provider information should be included in the final document.
For more information on how the Referrals work, please watch the instructional videos on Youtube.
We are now collecting a lot of feedback on the Referral Module and we expect quite of lot of improvements and new features to follow. The Referral Report will also soon be released.
Referrals Management
Practice Referral Management allows you to apply complex combination filters to find and single out referrals by a variety of criteria.
 
The screen is interactive and you can click to open the referrals in the list to modify them.
Patient Referrals
Use Patient referrals screen to create a new referral (outgoing referrals) or register and manage a referral (incoming referrals).
Change states (“In progress” vs “closed”), statuses (fully customisable), categories (fully customisable), add images or documents. Track the progress of your management.
Referral Statuses and Categories Management
Go to Management -> Practice Details -> Referral to manage your referral statuses and categories. Double click on an empty row to create a new entry, type your text and save. If you need to delete a status or a category, please press “Delete” button and chose the ones you want to get rid of.
Document Referral Updates
Document macros have been updated to reflect the changes in the Referral Module. Now they include a new section with corresponding macros. The “external” tag refers to clinics and doctors outside of your practice you are referring to or get referrals from. The “internal” tag refers to your practice and practice’s staff.
 
When a template is used from within a patient referral (Patient Referral screen), the document that is based on the template “knows” all the correct information about the referral parties.

Praktika Periodontal Charting Update
Praktika’s Periodontal Charting has received several new highly sought after features:
 
1. Colour coding of input fields
2. Setting of colour coding thresholds (what is shown in green, orange and red)
3. A special setting that changes the way the Loss of Attachment is calculated (based of Recession threshold). If the Recession reading is within the threshold value (e.g. 3), then the Loss of Attachment is calculated this way: if the Probing Depth measurement is below or equal to 3, then the Loss of Attachment is set as 0, if it is higher than 3, then the Loss of Attachment – 3(i.e. 4 – 3 = 1). This is an optional setting that can be activated.
 
All of the above can be set and modified at Management -> Practice Details -> Perio
Perio Chart
Appointment Name Formatting

There is a new practice settings in the Scheduler that allows to emphasise the patient’s name by setting the boldness.

That would visually separate the name from the appointment notes
Appt Book
Treatment Type Strip Width
You can now change the width of the Treatment Type strip (for those who wanted the colour code the appointment by the Treatment Type rather than the Provider colour). By default it is 10%, and that can be extended up to 90% of the appointment area.
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Patient File Navigator Updates
The Patient file navigator now shows Appointment’s custom icons in the Appointment list, More text room allocated for medical Alerts and Warnings, the Referring Provider field is added. The screen has also been enlarged to view on monitors with higher resolution.
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Other Features
  1. Restorative Charting – procedures that do not require the selection of surfaces can now be applied to multiple teeth
  2. Fee Schedules – you can now select all the items as “Frequent”
  3. Recalls. When you cancel a recall you can mark patients as Inactive

Praktika Newsletter February 2016

Thursday, February 25th, 2016
Praktika Tyro Integration
We are very happy to announce that Praktika is now fully integrated and certified with Tyro.
This integration provides a new great alternative for Health Fund claims and EFTPOS payments. You can also use Medicare Easyclaim via Praktika with Tyro terminals.
 
Tyro Payments is Australia’s only independent and fastest growing EFTPOS provider. 
Like Praktika, Tyro is also a Cloud technology, thus the integration with Praktika provides a more robust and seamless solution for the users. There is no need for a separate telephone line, either, as Tyro works over the Internet. Tyro also runs natively on Macs, so Mac users do not have to install and run Parallels or VMware. Tyro terminals are supporting the best fitting technologies – such as Integrated Medicare Easyclaim and contactless payments.
For the documentation on how to use Tyro terminals, please refer to the Praktika Tyro User Manual.
 
Speak to Tyro Team on 1300 966 639 and see if their service can be of benefit to your practice.
 
Please be aware that there will soon be an updated version of Praktikaps released that will handle the issues regarding the use of terminals from multiple vendors and merchants. It will require an upgrade of the existing installed Praktikaps version.
Tyro terminal
Tyro integration features
• no need to install any extra software
• simple pairing of Praktika with terminals
• runs natively on Macs and PCs
• does not require a telephone line
• supports multiple terminals
• Medicare claims
• 3G & Ethernet configurable
• contactless payments
 TYRO
 Other Features
Praktika Periodontal Charting Prognosis
 We have added a new feature to record quick Prognosis values. The values are colour and index coded: G (green) – Good, F (blue) – Fair, P (yellow) – Poor, Q (orange) – Questionable, H (red) – Hopeless.

To set the values, please click on a circle placed to the right of the tooth number in the chart and select the required prognosis item. You can also set it to the default blank value if required.
Perio
Praktika Restorative Charting – Hypoplasia
Hypoplasia was added as a new condition to the Restorative Charting.
There are 3 grades to choose from. Each hypoplasia grade may also get assigned a different colour in the Restorative Charting setup (Management -> Practice Details -> Restorative Chart)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Practice Common Files

You can now upload a variety of file formats to your common practice files. It used to be possible only to add image files (jpg, png), now you can upload PDF, MS Word DOC(X) and MS Excel XLS(S) as well. You can then use them for email attachments in the communication documents

 
We have also added a preview panel similar to the Communication documents preview.

 
Management -> Practice Details -> Practice Common Files

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Treatment Type Macro

We have added a very useful new Macro (data placeholder) to Communication Document templates.Treatment Type Macro

It inserts the Patient’s Treatment Plan (arranged by visits with subtotals) and allows to do individual or group print and email merges.
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Full Screen View for Images

You can now open your images (X-rays) in a separate browser window if needed, then view and scale them there. It is especially handy if you are using multiple monitors.

In the tools click on the Full Screen button.
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Online Booking Configuration

If you are using Praktika’s own online booking system, you can now configure a few parameters in Management -> Practice Details -> Online Booking.

You can choose from a variety of colour schemes. You can set your own General Warning and Marketing messages. You can set for how many days ahead the search should look up and what the cut-off time for Appointment slot publishing is.
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New Features List
  1. Cash Receipts report can be exported to XERO.
  2. New practice level parameter: allow completing appointments in future.
  3. New practice level parameter: do not show clinical notes upon appointments completion.
  4. New user permission: allow to write scheduler notes.
  5. Provider selection combobox shows only current providers as of the selected dates range.
  6. Unfinished Treatment Report new columns: Last Seen, Next Appointment and Next Appointment Value.
  7. New Patients Report new column: Treatment type of the First visit.
  8. FTA/Cancellation Report new columns: Next Appointment, Total Received, Treatment Type, Value.
  9. Upcoming Appointment Report new column: Appointment Value.
  10. User “start date” editable parameter in Practice Staff.

Praktika Newsletter November 2015

Sunday, November 22nd, 2015
Praktika Restorative Custom Colours
We have implemented a fully customisable colour scheme for our Restorative Charting. 
You can now use any colours to indicate the stages of treatment planning and execution:  existing, suggested, accepted and completed treatment items. By default they are consequently grey, blue, orange, red and green. You can also specify different materials by colours or by patterns (striped, checkered or dotted) or by a combination of both. You may use the patterns to specify the treatment stages as well.
 
We have also added a few more materials and some new chartable objects like inlays, inlays, etc. More improvements are to follow.
Documents and Templates Editor
Patterns in charting
Patterns can now be applied in addition to colours to distinguish either between the treatment stages or between the various materials. You can also use patterns to differentiate between fillings and inlays, for instance.
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Praktika Recall Group Management Update
The Recall Group Management has gone through a complete overhaul. First of all the performance has dramatically improved (loading and processing times) as well as some new visual elements and indicators are added.
 
The Recall Group Management now displays the Total number of currently managed patients (in red). The blue label shows how many of the managed patients have appointments in the future, while the green label shows how many recalls have been successful. In Praktika a successful recall is the one when the patient has visited the clinic as the result of the recall process, received some treatment and was issued with a new tax invoice. When this happens, the recall is reset and it is automatically removed from the group.
 
We have also added two indicators that show the Appointment Creation rate (the ratio of recall patients with new appointments) and the Recall Completion rate (a ratio of recalls that resulted in patients’ visits)
 
The screen has also received the totals: number or groups, number of managed recalls and the number of new appointments.
Documents and Templates Editor
Auto (Silent) Recalls
Praktika now allows you to set the recall due date automatically without the Recall Screen popping up on the appointment completion. The setting can be accessed at Management -> Practice Details -> Recalls: Auto Recall Setting.
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Document Attachments

This new feature allows to add attachments to emails created in Praktika Documents. You can place (embed) images into the body of the emails that is a useful thing for logos, signatures, decorative items, banners, etc., but now you can also add various document types to your email as attachments – a better option to adding clinical images (x-rays, etc.). Besides the standard image files formats (JPG, PNG) you can now attach PDF, Ms Word DOC, MS Excel XLS and EML files. 

To attach files click on the Attachment icon (Paperclip) in the Document toolbar.
 
The list will contain all the images, documents in the patient file as well as the documents that are common to the whole practice. The latter can be managed in Management -> Practice Details -> Practice Images
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Resetting of User Accounts

Users who have permission to access the Staff Management screen in the Management Module can now reset other users’ locked accounts.

 
For that go to Management -> Practice Staff -> click on “unlock” button in the locked user row. This action unlocks the account and resets the account password to “praktika”:
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New Spelling Unit

We have created a new spelling engine for the notes. It is a lot faster than the one before and it has a few nice new features:


1. Prompt on the misspelt word (right click)
2. Ability to add custom words to the Spell Check dictionary
3. Multi language support
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Capitalisation of Names
You can now set the default capitalisation of the patient’s first and last name in Management -> Practice Details -> Patients. It can be kept “original” (as entered), Upper Case or Capitalise (first letter in upper case).
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Omit Practice Details when printing
If you are using your own preprinted letterheads to print Tax Invoices, you can now disable printing of the built in logo and the practice details.
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Other New Features.
  1. Disable Alert warnings upon accessing patient files in Management -> Practice Details -> Appointments.
  2. New macros: next/last appointment date (time, provider), total patient balance, total amount owing by patient, appointment week day (short).
  3. Birthday Report and New Patient Report can now SMS/Email or print letters.
  4. Practice setting to prevent Patient Alert screens popping up.
  5. Upcoming Appointments Report received the number of appointments and total value
  6. Unfinished Treatment Report received Last Seen, Next Appointment and Next Appointment Value columns.
  7. Option to do a widening or narrowing search on Patient Files.
  8. Practice setting to allow editing scheduler notes.
  9. Patients without Recalls now also shows personal notes.
  10. Proposed Treatment Report now has Last Seen column.
  11. Treatment Analysis Report has the Total Cost column.

Praktika Newsletter March 2015

Wednesday, March 18th, 2015

Online Appointment Bookings

We are delighted to inform you that Praktika has a fully operational Online Booking system now, that can work on its own or in cooperation with any other partner 3rd Party Online Booking system  (like Health Engine, etc.).

 Praktika’s own Online Booking is free of charge for Praktika subscribers. You will only be charged for the verification SMS that is sent to patients during the booking process. The SMS is charged at our standard SMS rate.
It is very easy to employ and use. If you would like to utilise it,please email us your request, we will enable the service and provide you with a
widget for your website and a special API key.

 

www.praktika.com.au

 

 

 

 

 

 

 

 

 

Online Booking cursors
When your online services are enabled, there appears a new set of buttons. Mark (Paint) the areas in your scheduler to publish the slots available for online booking with a particular online service.

It can be a 3rd party service (HealthEngine) or it can be Praktika’s own free Online Booking service. Save and propagate the slots as you normally would with any other functional areas.

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Online on Scheduler
The blocks marked as available for online booking are displayed either with a calendar icon (for Praktika’s own Online Booking service)
or with the icon of a 3rd part Online Booking system (like HealthEngine).

The blocks for all the online services MUST be managed from Praktika. Blocks marked in the 3rd Party Online applications
are not communicated to Praktika. It works only one way: Praktika informs 3rd Party services of the available slots.Featured

 

 

 

 

 

 

 

 

 

 

 

 

Appointments booked online
Once the slots are booked online by patients via any of the enabled Online Services, the Appointments are marked with the
Online Booking Icon that indicates the online booking confirmation. The icon is the same for all the services, although there
is an appointment note that displays the service used for booking.

 

 

 

 

 

 

 

 

 

 

 

 

Patient Authentication
Patients access the Online Booking Services either via the 3rd Party Interfaces of via your website
(please get a widget from us for that).

 The patients are identified via their names, dates of birth and their mobile numbers. All the existing
patients are matched in Praktika’s database. For those patients we are not able to find a match, we create New Patient records.
 The online appointments are verified with a code sent to the patients’ mobiles.

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HealthEngine Integration
Our Online Booking system now works with the HealthEngine services. To start using them in Praktika, please
contact us to enable the service for you. We will send your API key to the HealthEngine ourselves and ask them to
set it up. Please allow some time for that.
 
It is your responsibility to pay for the HealthEngine Services directly to them. Praktika provides our part o
f the service (integration) for free. 
 
Please mind that the management of the online slots MUST be done via Praktika only. Slots published via any
other interface are not communicated to Praktika.

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Other New Features

 

Extended Permissions
We have added a whole new range of user permissions to make it more secure, more manageable and more flexible.
The most important of them are:
Apply Adjustments, Delete Images, Manage Recalls, Change Prices, Manage Document Templates, Allow Merging of Patient files,
Reschedule Appointments. 

 

 

 

 

 

 

 

Tax Invoice Options
Tax Invoice can now include the breakdown of all the payment details. Enable it in
Management -> Practice Details -> Tax Invoice. You can also use the account statement for the purpose,
although some health funds require Tax Invoices only.

 An Invoice can also include (exclude) the Referring Doctor Details. You can enable it in the same screen

 

 

 

 

 

Default Dentition

You can now set a default dentition (Oral Cavity Configuration) for all your new patients.
It can be set in: Management -> Practice Details -> Patients.There are 6 presets to choose from
the drop-down list.

Business Tips

 

 

 

Praktika Newsletter February 2015

Sunday, February 22nd, 2015
At the end of the last year we have completely overhauled the Documents and Templates unit to provide for the long sought features: ability to include images, tables, links, etc. The new unit is very versatile and flexible. It caters for both intermediate and advanced users and provides a simple interface that enables creation of complex document layouts, while at the same time allowing high level of customisation for users familiar with HTML formatting and styling.
You can now create great looking documents and emails with just a few clicks.
Documents and Templates Editor

 

 

 

 

 

 

 

 

Document Tables
The table creation interface is similar to the one of the MS Word. You can also format the whole Table, individual Cells, Table Rows or Table Columns. By default the width of the table is set to the page width with 1pt thick cell frame.

You can type in text or place images in the Table Cells. The Column width is calculated automatically, but can be set manually, too.
You can control the Table from the Menu or the Toolbar.
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Improved Macros
The new Documents and Template units now has improved Macros (data placeholders) that are more visual and versatile. The macros allow you to create data driven templates where the actual information is automatically inserted from the database on creating of a document or on emailing.

 

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Image Placement
You can now add images to Templates and Documents. You can use “Insert File” icon in the Toolbar or “Insert Image”. The preview lists the thumbnails of all the Patient Images (saved both in Images and Communication units) as well as the Images common for the whole Practice (like signatures, logos, etc.). Images have resize handles for scaling. Practice common images can be added at Management->Practice Details->Practice Images. Upload a single of multiple files.

 

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Practice Headers

Users can add your Practice Headers or logos with a single click in the Toolbar. The full details selection inserts a header with all the relevant practice information: name, address, ABN, contact numbers, etc., while the Logo Only selection inserts the Practice Logo without any text. The headers are editable after the inserting: text can be edited or formatted, images resized, removed or aligned.
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Printing Documents
Please use the Print Button in the Documents Toolbar to print. It is also very important to properly set up the printing page, because the default printing settings of every browser may give you undesired results.

1. In the Page Settings un-tick “scale to fit” that forces the pages to fit into a single page by changing their size
2. In the Page settings set all the footers and headers to “none” or “empty”  otherwise it will print the URL link, the header info, etc.
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New Features in Imaging

Intraoral Camera Capture
Previously Praktika only supported Intraoral cameras that work via TWAIN driver. We have now added the support for cameras that work by supplying the video feed (most of the built-in cameras).
Click on Capture Webcamera in the Image Unit, set the permission to access the camera (first time only) and capture the camera feed.

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Clinical Images View
There are now two ways you can view Patient’s clinical images: Container View and Flat View. In the container view the images are grouped by the date of creation, while in the flat view there is only one list that allows to see all the images in a single table.

 

 

 

 

 

Images Flip
The Images can now be flipped. The feature applies to the Clinical Images, Intraoral Cameras and Personal Images imports. You can flip the images both along the horizontal or vertical axis.

 

 

 

 

 

 

Other New Features

 

Theatre List (Report)
The Upcoming Appointment Report has received a new button to print a Theatre List with all the Appointments and their relevant information on a single landscape oriented sheet. Please don’t forget to select the Landscape Orientation in you printer driver to print it.

 

 

 

 

 

 

 

Dentition – Mixed Presets
The Dentition Interface now has a range of new buttons to set the oral cavity configuration with a single click.

 

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Minor new features

1. Added export of Fee Schedules to CVS
2. Max number of recalls in the group is now a practice setting
3. Tax Invoice printing – more customisation
4. Referral Doctor details can be printed on Quotes and emails
5. Recall notes can be overridden or appended on rescheduling
6. Total treated hours added to the Patient Summary
7. CDBS code 88412 added

 

 

Praktika Newsletter December 2014

Saturday, October 25th, 2014

Clinical Notes Autosave Update

The Clinical Notes unit has received a number of upgrades. The most important being a draft copy that is created every time you make a new or edit an existing note. The draft is autosaved incrementally to Praktika’s servers once you type, and it is your safeguard against the loss of your typed data in case of power failures or network interruptions. The draft can be used for copy-pasting into a new or an existing note. The draft is a very good indicator of how much of your note is actually saved at a particular period of time. Drafts are based on responses from our servers and what you see in a draft is surely saved in Praktika and cannot be lost. Draft headers are highlighted in red to separate them from the standard notes. After the normal save of a note, the corresponding draft gets removed. It will stay and show if there were issues during the save operation. We will also add the functionality to delete unnecessary or used up drafts soon

 

Get Inspired

 

 

User Restrictions Update

The new user permissions functionality allows to set up user access restrictions based on the day of the week, time of the day and the IP address.  The restrictions apply per location. It means that the same user may have different access rights at various locations within the same business entity.
There is also a new permission to allow editing notes created by other users

 

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Cash Receipts Report

The most commonly used Cash Receipts Report has received some boost by providing various grouping options. Now you can group the displayed data by patient, by note or keep it ungrouped (per transaction) Cash Receipts Report

The switch to choose those options is located in the bottom right corner of the report.
Featured

 

Health Fund Autocomplete

The Health Fund input box now has the autocomplete functionality (similar to the suburbs). Currently it lists the most common Australian Private Health Insurers. Soon it will be localised for our overseas users as well.
The input also allows to enter customised Health Funds names (ones that are not listed)

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Updated Patient Questionnaire

The Patient Questionnaire has been updated both on the Desktop and iPad. It now includes more questions that can be used both for marketing evaluation as well as for a better treatment preparation

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“Stay on the Page” Warning

This is a critical new feature that aims at preventing accidental logouts when a user clicks a close button, tries to quit the browser window or presses the “back” button of the browser. “Stay on the Page” Warning

The feature requests the confirmation if a user wants to quit Praktika and allows to continue the session if the logout request was accidental.

 

 

Insert Balance Button

You may have noticed this new green square button next to the amount input field in the Payment Popup Screen. This button is a shortcut to enter the current appointment balance in the input.  The purpose is to speed up and facilitate the entry of the amount balances, that can sometimes be quite tricky and laborious, especially when the cents are involved.

 

Medicare Expiry Date

This new data field is available both in the Desktop and iPad versions.

 

 

More Custom Icons to Choose

We have added more images to choose from in the custom icon setup. They include a smiley and sad faces, as well as a few other easily distinguishable icons.

Business Tips

 

 

Configuring Internet Explorer to better work with Praktika
When it comes to choosing a browser for the Windows platform we recommend the Internet Explorer as our primary choice. It is a powerful and stable browser that can cope well with complex tasks. However, it may require tuning up to work.
 
One of the most important settings that allows the Internet Explorer to work with the 3rd party devices and software, like printers, scanners, terminals, etc. is to enable the permissions for such access.
 
In the Internet Options -> Security, click on the Trusted Sites and add the following line there:
https://*.praktika.net.au
This line tells the browser that all the incoming and outgoing connections from Praktika are to be trusted and our software can access devices and 3rd party software, like drivers and various utilities.
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Clear cache in Firefox
Sometimes you may need to clear your browser cache. Generally for all browsers it can invoked by pressing Ctrl + Shift + Del (Windows) or Command + Shift + Delete (Mac).
 
Although there is a new add on for Firefox that allows you do perform this task with a single button click.

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Praktika Newsletter October 2014

Friday, October 3rd, 2014

Clinical Notes Autosave Update

The Clinical Notes unit has received some upgrades. The most important being a draft copy that is created every time you make a new or edit an existing note. The draft is autosaved incrementally to Praktika’s servers once you type and it is your safeguard against the loss of your typed data in case of power failures or network interruptions. The draft can be used for copy-pasting into a new or an existing note. The draft is a very good indicator of how much of your note is actually saved at a particular period of time. Drafts are based on responses from our servers and what you see in a draft is surely saved in Praktika and cannot be lost. Draft headers are highlighted in red to separate them from the standard notes. After the normal save of a note, the corresponding draft gets removed. It will stay and show if there were issues during the save operation. We will also soon add the functionality to delete unnecessary or used up drafts.

 

Get Inspired

 

User Restrictions Update

The new User permissions functionality allows to set up user access restrictions based on the day of the week, time of the day and the IP address.  The restrictions apply per location. It means that the same user may have different access rights at various locations within the same business entity.User Restrictions Update

There is a new permission to allow editing notes created by other users.
Featured
Cash Receipts Report

The most commonly used Cash Receipts Report has received some boost by providing various grouping options. Now you can group the displayed data by patient, by note or keep it ungrouped (per transaction)

The switch to choose those options is in the bottom right corner of the report.

Featured

 

Health Fund Autocomplete

The Health Fund input box has the autocomplete functionality (similar to the suburbs). Currently it lists the most common Australian Private Health Insurers. Soon it will be localised for our overseas users as well. Health Fund Autocomplete

The input also allows to enter customised Health Funds names (ones that are not listed)
Featured
“Stay on the Page” Warning

This is a critical new feature that aims at preventing accidental logouts when a user clicks a close button, tries to quit the browser window or presses the “back” button of the browser.

The feature requests the confirmation if a user wants to quit Praktika and allows to continue the session if the logout request was accidental.

 

 

Insert Balance Button

You may have noticed this new green square button next to the amount input field in the Payment Popup Screen. This button is a shortcut to enter the current appointment balance in the input.  The purpose is to speed up and facilitate the entry of the amount balances, that can be quite tricky and laborious sometimes, especially when the cents are involved.

 

Medicare Expiry Date

This new data field is available both in the Desktop and iPad versions.

 

More Custom Icons to Choose

We have added more images to choose from in the custom icon setup. They include a smiley and sad faces, as well as a few other easily distinguishable icons.

Business Tips

 

Configuring Internet Explorer to better work with Praktika

When it comes to choosing a browser on the Windows platform we recommend the Internet Explorer as our primary choice. It is a powerful and stable browser that can cope well with complex tasks. However, it may require tuning up to work.
 
One of the most important settings that allows the Internet Explorer to work with the 3rd party devices and software, like printers, scanners, terminals, etc. is to enable the permissions for such access.
 
In the Internet Options -> Security, click on the Trusted Sites and add the following line there:
https://*.praktika.net.au
This line tells the browser that all the incoming and outgoing connections from Praktika are to be trusted and our software can access devices and 3rd party software, like drivers and various utilities.
Featured

 

 

 

 

Praktika Newsletter July 2014

Saturday, July 26th, 2014

Appointment Book Custom Icons

We have introduced a key new feature of fully customised icons to the Appointment Book. The icons can be set in the Management Module: “Appointment Custom Icons”. You can add your own icons by double clicking on an empty row in the SetupTable, type the label for your icon, select its colour and then select a graphical symbol.  You can re-arrange the icons order or remove the ones you do not need any more.

The icons can be added to appointments by choosing them from the two new drop down boxes: “Icon 1” and “Icon 2”.
The new icons can be used to indicate a variety of custom states like, lab work arrival status, referral status, patient happiness level, appointment rescheduling status, you name it.
Custom Icons

 

 

Network Monitor Warnings

You may have probably noticed some new warning screens popping up recently and wondered what they are about. They are Praktika’s new network monitor notifications.

In general Praktika requires a permanent, non-interrupted Internet connection when working with multiple users. This connection is needed to synchronise the data between the multiple workstations. If such connection is broken (even temporarily) there is a risk of data loss or data integrity loss (when different workstations may display different data).
The red screen indicates that the Internet connection is broken. It is a bad signal. If it happens often, you need to check you network: either local (routers, switches, modems, WIFI devices, etc.) or external (your Internet Provider Services).
The blue screen reports that the Internet connection is restored. It is a good signal. Although because of the disconnection there is a possibility that the data on the Praktika server has changed and your workstation knows nothing about it. The safest option is certainly to press the left button “Reload All Data”. It will discard all the locally unsaved changes and will override them with the latest saved data from the server. This way it insures that your workstation is showing what other workstation show at the same time.
If you press “Ignore and Continue” you need to understand that the data on your computer may not be the latest and it can be outdated. Although if you have not yet saved your local changes and still want to keep them, you can press the “Ignore” button and save your changes.  It would still be best to re-login after such occurrence to make sure that all the data is reloaded from the server.
Custom Icons

Multiple File Uploader

(without file conversion)

There are two ways Praktika now offers to upload files.

The first is to upload the files are they are (without changing their format)Press the “Upload Files” button in the Imaging Window (or Communication Screen), select the files you want to upload (you can only upload JPG and PNG formats in the imaging screen, plus MS Word, Excel, EML and PDF in the Communication screen), add some notes if necessary and click “Upload”. The progress monitor will display the upload status.
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Multiple File Uploader

(with file conversion)

The second loading option allows you to upload image formats that are not normally supported by the web browsers like TIF, GIF and BMP. You can still upload PNG and JPG though. In the Scan screen click on “Load Local Images”, select the files, choose the format to save: JPG, PNG, PDF or PDF multipage and upload them. The files will be converted to the newly chosen formats and uploaded.  You can also add notes to the images.
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Image Printing
The Imaging screen now has the “Print” button which allows you to print it on a letterhead or without.  You can also add Patient details and enter some accompanying notes.
If you need to email the image, the best way would be to print it to a PDF file and then send that file as attachment.
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Clinical Notes Last Edit Time
There is another parameter for the clinical notes added in the header – the last edit time. It is shown right after the date and it shows the latest modification time.
Appointment Notes Deletion

There is a new practice setting that allows the deletion of the appointment notes by anyone (not only the author or Practice Manager). For that, change the setting and use the designated button in the bottom left corner of the Appointment Note Screen.

The note deletion can be used to cancel scheduled SMS in appointments.
Scheduled SMS Cancellation
If there is a scheduled SMS in the appointment it will now be cancelled automatically if the appointment is moved from its place (rescheduled). If the appointment is marked as Cancelled, the scheduled SMS in this appointment will also be cancelled.

Praktika Newsletter April 2014

Saturday, April 26th, 2014

Arrivals Panel

The new Arrivals Panel is a long sought after feature which was suggested and guided through by many of Praktika’s users. It combines a few requests into a single interface which, we believe, will be welcomed by receptionists, doctors and practice managers.
Its main objective is to provide a highly visual interactive interface to check and change today’s patients arrival and response status.
The Arrivals Panel is also accompanied by the new mouse right-click functionality on the appointment blocks to quickly change the arrival and response status.
This is the first in the chain of changes concerning the appointment status handling in Praktika. It will be followed by the new treatment of appointment cancellations, the cancellation list, custom icons and statuses.
www.praktika.com.au
Arrivals Panel button

The Arrival Panels can be opened and closed by clicking the arrival panels button in the top left corner of the Appointment Book.

It also has a visual indicator (blinking) of how many patients have arrived at the clinic and are waiting. Once a patient proceeds to a surgery and is marked as “at the surgery” the indicator reflects the change.
There is a dedicated close button on the Panel’s right side.
www.praktika.com.au

The Anatomy of the Arrivals Info Block

The Panel displays individual patient arrival info blocks. They show:

  • Patient full name (incl. preferred)
  • Patient telephone numbers
  • Patient photo (if any) or gender placeholder
  • Estimated Time of Arrival or Waiting Time (if patient has arrived)
  • Late Time (if patient is late)
  • Provider (name and colour)
  • Appointment times
  • Buttons to quickly change the status: FTA, Cancelled, Arrived, At Surgery, Left Practice.
The colour of the block also shows the Appointment status:
  1. Red – cancelled appointment
  2. Black – FTA
  3. Green – completed appointment

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Operating the Panel

Open the Panel and click the buttons that correspond to the change of the arrivals status.
Arrived”,  “At Surgery”, “FTA” and “Cancelled” buttons are enabled for incomplete appointments only.
Left Practice” – available for the completed appointments only.
If you need to undo the change, click again on the button you pressed.
For “FTA” and “Cancelled” – double-click to reset.
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Appointment Blocks Mouse Right-click Enabled
We have enabled the mouse right-click functionality for the Appointment blocks to facilitate the management of the arrival and patient response status.
There has also been a change in the logic of what responses are available at various stages of the appointment existence.
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Diagnodent Exam

An ability to record Diagnodent exams has been added to Praktika.

The entry data is colour coded both in the entry fields and in the oral cavity section. Switch between the fields by pressing the “TAB” button. The clinical notes interface is also added at the bottom of the screen. In the Stage 2 of the Diagnodent release there will be an interface to compare several exams.
Importing Email (EML) Files
Now you can import Emails into the Patient Communication file. For that save your email (including the attachments) as *.eml file and import it in the Communication section by choosing “Emails” as the document type in the Import Document interface. Double click on the email to display the content of the saved email: it should start your Mail application and show the email there.
Recording Events
We have added a facility to record external events in Praktika. This can be done within the Communication section or at the Recalls section. It is meant to record generic important events that are not directly managed by Praktika (like SMS, emails, documents, etc.). You can record posting things, delivery failures, couriering parcels, etc.

 

Communication – File Preview

A very useful feature that is finally here. Preview image files (png, jpg), text files, PDF files immediately in the Communication Table preview window. Just select a file in the table to preview.
IMPORTANT NOTE.
If the Preview Window is not properly aligned, it covers the buttons or is placed outside the screen, make sure that the zoom level of your browser is set to 100%.  (Ctrl + 0 or Command + 0 shortcuts usually do the trick).  Pressing ESC key will close the screen if the buttons are covered.A very useful feature that is finally here. Preview image files (png, jpg), text files, PDF files immediately in the Communication Table preview window. Just select a file in the table to preview.

 

DMA – Import Transaction Files
All DMA members using Praktika can now save lots of time by importing DMA transaction files straight away to Praktika.  There is a new DMA Management Tab in the Management Module to import and process the files as well as a button in the Patient Summary to show a particular patient’s DMD transactions. To see what the DMA is, please look at the end of this Newsletter.
Edit Communication File Notes
The document notes in the communication files are now editable. Just click on the note to bring up the Edit Note popup where you can modify and save the content of the note.
Multiple Image Acquisition 
The scan interface now allows to save and upload several images at once. If the screen contains more than 1 image, it switches the view into the multiple view mode, allows you to select the desired ones and save them with a single click.
Business Tips
Recommended Browsers as of April, 2014

Currently the recommended browsers to use with Praktika are:

Windows platform: Internet Explorer 10, Firefox (the latest version), Safari
Macintosh platform: Safari, Firefox (latest versions)
At the moment we strongly recommend not to use the Google Chrome for any platform because of the two critical issues:
– printing problem (wrong page and wrong scale while printing);
– performance problem (significant drop in program responsiveness after some prolonged use).
We will keep you informed on when Google fixes the issues and the Chrome browser becomes a recommended browser again.

Dental Members Australia

An investment for you and your practice.

Dental Members Australia has created a model — a tool — that builds a network of sustainable loyalty between dental practices and patients. It is a network that provides patients with choices about their dental care while giving them options to spread payment over interest-free instalments.

For Dentists

Take your practice to the next level today.

Dental Members Australia (DMA) leverages technology to improve affordability of preventive dental care for patients. We can help dental practices implement their own in-house membership and payment plan programs.

DMA emerged from a trend noticed at many practices. Australians were visiting their dentist irregularly and shopping for better prices.

Today we’re the only membership and payment plan cloud-based software provider for dental practices and we are blazing dental practices in to limitless possibilities.

Our two payment plans give patients better access to great dentistry, while promoting regular dental attendance. We believe dental payment plans using cloud technology are the future.

Great for you

  • A predictable monthly income
  • Regular attendance from your patients
  • Business expertise and business support tools for practice development
  • A range of products and services

Find out more

Great for your patients

  • They can spread the cost of routine and high end dental treatments
  • You have time to provide them with preventive care and offer a wider choice of dental treatments
  • There are no interest fees incurred
  • A choice of dental payment plans to suit all their individual needs
  • Overall reduced cost of family dental care

Find out more

Contacts

Praktika Newsletter December 2013

Thursday, December 26th, 2013

New Recall Management System

The biggest feature introduced in our latest Praktika release is the re-designed Recall Management system.

We have taken into consideration a lot of feedback and recommendations from our users and extended the Recalls functionality to make it a simpler and better manageable system.
We consider Recalls to be one of the most important part of the Practice Management. The continuous patient care is what allows practices to stay afloat in these rather difficult times.
The most prominent features of the new Recall System are:
  • Recall Groups: organise recalls into manageable groups that can be assigned to a particular person as a task (max 100 recalls per group).
  • Recall Groups Actions: apply actions to multiple recalls (print, email, SMS, reschedule, etc.)
  • Individual Recall Actions: apply actions to single recalls (print, email, SMS, reschedule, etc.)
  • Timeline of Recall Actions: visual representation of all recall actions per each recall (incoming and outgoing correspondence, telephone calls, messages, etc.)
  • Support for various means of communication with patients and records of  the outcomes (email, SMS, post, telephone calls)
  • Finite Recall Lifetime: prompting for action (new communication attempt, rescheduling, etc) when the recall is “stuck” beyond the defined threshold.
  • Mail Merge for Documents printing and emails: prepare a single template with placeholders to print or email multiple documents.
Watch videos on YouTube on how the new Recall System works.
Recalls - Part 1 Recalls - Part 2 Recalls - Part 3
We are implementing the new system in stages. New functional units for the Recalls are on the way.
Get Inspired

Recall System Updates

  • Templates are added to the Recall Notes
  • Practice optional setting to complete and reset recalls on appointment completion
  • Find all patients without recalls in the Recalls Due screen
  • Record incoming and outgoing telephone calls
  • Mark a telephone call as “Failed”
  • Cancel the recall if the Patient’s status is changed from “Current”
  • Specify the threshold to prompt for another recall action
DYMO

DYMO Label Printing from Praktika

Praktika now supports DYMO labels printing. We recommend DYMO LaserWriter 450 Turbo as an affordable, versatile, easy to use, robust label and card printer.

Watch it on YouTube

Praktika - DYMO Labels Printing Support

DYMO Label support is added to the Appointment window. You can create an appointment and quickly print an Appointment Reminder Card (89 x 51 mm) to give it to the patient. Please make sure the Appointment has an assigned provider to be able to print.
You can also easily print Patient address labels:
  • a single label from the Patient Navigator Screen
  • single or multiple self-adhesive labels from the Patient Directory or Recalls. We support the most common DYMO label formats.
Examples of links where LW 450 Turbo can be purchased
DYMO Online   or      Office Works

DYMO

 

 

Extended Email Functionality 

The email support in Praktika has been further extended to include:

1. Emailing the Tax Invoices (New Button in Completed Appointment Window)
2. Emailing the Documents from the Patient Communications. Select a template or write a new document based on a blank template and email it.
3. Emailing from the Patient Directory and Recalls Management.
You can send individual emails of mass emails from those modules.

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PNG Image Support

PNG image support has been added to Patient Imaging files. PNG is a lossless compression format (as opposed to JPG, which is a lossy format). Files saved as PNG do not undergo the optimisation process that decreases the image quality so the files are saved ‘as is’.
JPG format is still a preferred method for saving document files, where the image quality is not critical.

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Suburb Auto-input

We have added a highly requested feature: the facilitation of suburbs and postcodes input. The feature works by auto-prompting all the suburbs that match the input while typing.  Once you select the required suburb, the postcode is also inserted into the corresponding input box.
The Suburbs are capitalised as recommended by the Australian Post.
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Quotes from Several Fee Schedules
Now it is a lot easier to create several alternative quotes based on different fee schedules. For that, create one quote, drag it  over the green rectangular button in the top right corner and specify a new fee schedule for the created copy.
Also, when deleting unnecessary quotes, there is an option of deleting the treatment contained in them as well.
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Fee Schedules Cost Values
Every treatment procedure can now include a cost component.   Costs can be used to calculate expenses, such as lab work, etc.
The cost can also be entered while adding procedures to the Treatment Plan or Appointment.  A new input field is added to the Treatment Procedure screen.
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List of feature improvements in the current release
  • Practice Setting parameter added: “Cheque Payable To:”. You can find it in Practice Details -> Tax Invoice setup.
  • GST on items 999 in Tax Invoices & Reports changed – it is a GST 100% component
  • Charting Occlusal Surfaces on Crowns allowed (Restorative Charting)
  • Scheduler shunting problem in some browsers is fixed
  • Growing Up Smile new fee schedule added

ewew

 

Printing from Windows 8 and 8.1

On top of the known and still existing issues with printing from Chrome on MS Windows (Hello, Google, it’s been a year since the bug was recorded!), there is now a new printing issue with the newest Windows versions. The latest version of IE seems to ignore the text and prints only graphics, while the latest Firefox tends to print blank pages. The errors are not happening for everyone and may depend on the particular software versions and settings. So far the only workaround we found on Windows 8 computers is to install Safari Browser and run Praktika through it.

We will keep you updated on these issues.

AOHC

 

 

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