Medicare EasyClaims through HICAPS and TYRO in Praktika

September 20th, 2018

Praktika is now fully certified with HICAPS and we are now providing Medicare EasyClaims through Praktika via HICAPS terminals. We provide the same functionality with TYRO Terminals as well.

Praktika Newsletter April 2016

April 25th, 2016

Praktika Referral Management

Praktika Referrals
Praktika Referrals is our new module that has been released this month. 
It allows to record and manage Incoming (IN) and Outgoing (OUT) Referrals as well as to create and maintain a list of Referring Parties (database of external Clinics and Doctors).
It is comprised of the Referral Tab that contains Referring Clinic, Referring Providers and Referral Management units, Referral unit in the Patient File and Referral Setup in the Practice Details.
You can use this tab to maintain your list of the referring providers and clinics as well as to view and manage your practice’s referrals.
The interface allows you to create an external clinic record and then associate external providers with this clinic. You can do it on the fly while creating an external provider record.
An external provider can belong to one or more external clinics. Providers can move from one clinic to another. The external clinics and providers can be used to create referrals (outgoing) or register referrals (incoming). The mails merge macros have also been updated and they are now “clever” enough to recognise which provider information should be included in the final document.
For more information on how the Referrals work, please watch the instructional videos on Youtube.
We are now collecting a lot of feedback on the Referral Module and we expect quite of lot of improvements and new features to follow. The Referral Report will also soon be released.
Referrals Management
Practice Referral Management allows you to apply complex combination filters to find and single out referrals by a variety of criteria.
The screen is interactive and you can click to open the referrals in the list to modify them.
Patient Referrals
Use Patient referrals screen to create a new referral (outgoing referrals) or register and manage a referral (incoming referrals).
Change states (“In progress” vs “closed”), statuses (fully customisable), categories (fully customisable), add images or documents. Track the progress of your management.
Referral Statuses and Categories Management
Go to Management -> Practice Details -> Referral to manage your referral statuses and categories. Double click on an empty row to create a new entry, type your text and save. If you need to delete a status or a category, please press “Delete” button and chose the ones you want to get rid of.
Document Referral Updates
Document macros have been updated to reflect the changes in the Referral Module. Now they include a new section with corresponding macros. The “external” tag refers to clinics and doctors outside of your practice you are referring to or get referrals from. The “internal” tag refers to your practice and practice’s staff.
When a template is used from within a patient referral (Patient Referral screen), the document that is based on the template “knows” all the correct information about the referral parties.

Praktika Periodontal Charting Update
Praktika’s Periodontal Charting has received several new highly sought after features:
1. Colour coding of input fields
2. Setting of colour coding thresholds (what is shown in green, orange and red)
3. A special setting that changes the way the Loss of Attachment is calculated (based of Recession threshold). If the Recession reading is within the threshold value (e.g. 3), then the Loss of Attachment is calculated this way: if the Probing Depth measurement is below or equal to 3, then the Loss of Attachment is set as 0, if it is higher than 3, then the Loss of Attachment – 3(i.e. 4 – 3 = 1). This is an optional setting that can be activated.
All of the above can be set and modified at Management -> Practice Details -> Perio
Perio Chart
Appointment Name Formatting

There is a new practice settings in the Scheduler that allows to emphasise the patient’s name by setting the boldness.

That would visually separate the name from the appointment notes
Appt Book
Treatment Type Strip Width
You can now change the width of the Treatment Type strip (for those who wanted the colour code the appointment by the Treatment Type rather than the Provider colour). By default it is 10%, and that can be extended up to 90% of the appointment area.
Patient File Navigator Updates
The Patient file navigator now shows Appointment’s custom icons in the Appointment list, More text room allocated for medical Alerts and Warnings, the Referring Provider field is added. The screen has also been enlarged to view on monitors with higher resolution.
Other Features
  1. Restorative Charting – procedures that do not require the selection of surfaces can now be applied to multiple teeth
  2. Fee Schedules – you can now select all the items as “Frequent”
  3. Recalls. When you cancel a recall you can mark patients as Inactive

Praktika Newsletter February 2016

February 25th, 2016
Praktika Tyro Integration
We are very happy to announce that Praktika is now fully integrated and certified with Tyro.
This integration provides a new great alternative for Health Fund claims and EFTPOS payments. You can also use Medicare Easyclaim via Praktika with Tyro terminals.
Tyro Payments is Australia’s only independent and fastest growing EFTPOS provider. 
Like Praktika, Tyro is also a Cloud technology, thus the integration with Praktika provides a more robust and seamless solution for the users. There is no need for a separate telephone line, either, as Tyro works over the Internet. Tyro also runs natively on Macs, so Mac users do not have to install and run Parallels or VMware. Tyro terminals are supporting the best fitting technologies – such as Integrated Medicare Easyclaim and contactless payments.
For the documentation on how to use Tyro terminals, please refer to the Praktika Tyro User Manual.
Speak to Tyro Team on 1300 966 639 and see if their service can be of benefit to your practice.
Please be aware that there will soon be an updated version of Praktikaps released that will handle the issues regarding the use of terminals from multiple vendors and merchants. It will require an upgrade of the existing installed Praktikaps version.
Tyro terminal
Tyro integration features
• no need to install any extra software
• simple pairing of Praktika with terminals
• runs natively on Macs and PCs
• does not require a telephone line
• supports multiple terminals
• Medicare claims
• 3G & Ethernet configurable
• contactless payments
 Other Features
Praktika Periodontal Charting Prognosis
 We have added a new feature to record quick Prognosis values. The values are colour and index coded: G (green) – Good, F (blue) – Fair, P (yellow) – Poor, Q (orange) – Questionable, H (red) – Hopeless.

To set the values, please click on a circle placed to the right of the tooth number in the chart and select the required prognosis item. You can also set it to the default blank value if required.
Praktika Restorative Charting – Hypoplasia
Hypoplasia was added as a new condition to the Restorative Charting.
There are 3 grades to choose from. Each hypoplasia grade may also get assigned a different colour in the Restorative Charting setup (Management -> Practice Details -> Restorative Chart)





















Practice Common Files

You can now upload a variety of file formats to your common practice files. It used to be possible only to add image files (jpg, png), now you can upload PDF, MS Word DOC(X) and MS Excel XLS(S) as well. You can then use them for email attachments in the communication documents

We have also added a preview panel similar to the Communication documents preview.

Management -> Practice Details -> Practice Common Files


Treatment Type Macro

We have added a very useful new Macro (data placeholder) to Communication Document templates.Treatment Type Macro

It inserts the Patient’s Treatment Plan (arranged by visits with subtotals) and allows to do individual or group print and email merges.

Full Screen View for Images

You can now open your images (X-rays) in a separate browser window if needed, then view and scale them there. It is especially handy if you are using multiple monitors.

In the tools click on the Full Screen button.
Online Booking Configuration

If you are using Praktika’s own online booking system, you can now configure a few parameters in Management -> Practice Details -> Online Booking.

You can choose from a variety of colour schemes. You can set your own General Warning and Marketing messages. You can set for how many days ahead the search should look up and what the cut-off time for Appointment slot publishing is.
New Features List
  1. Cash Receipts report can be exported to XERO.
  2. New practice level parameter: allow completing appointments in future.
  3. New practice level parameter: do not show clinical notes upon appointments completion.
  4. New user permission: allow to write scheduler notes.
  5. Provider selection combobox shows only current providers as of the selected dates range.
  6. Unfinished Treatment Report new columns: Last Seen, Next Appointment and Next Appointment Value.
  7. New Patients Report new column: Treatment type of the First visit.
  8. FTA/Cancellation Report new columns: Next Appointment, Total Received, Treatment Type, Value.
  9. Upcoming Appointment Report new column: Appointment Value.
  10. User “start date” editable parameter in Practice Staff.

Praktika Newsletter November 2015

November 22nd, 2015
Praktika Restorative Custom Colours
We have implemented a fully customisable colour scheme for our Restorative Charting. 
You can now use any colours to indicate the stages of treatment planning and execution:  existing, suggested, accepted and completed treatment items. By default they are consequently grey, blue, orange, red and green. You can also specify different materials by colours or by patterns (striped, checkered or dotted) or by a combination of both. You may use the patterns to specify the treatment stages as well.
We have also added a few more materials and some new chartable objects like inlays, inlays, etc. More improvements are to follow.
Documents and Templates Editor
Patterns in charting
Patterns can now be applied in addition to colours to distinguish either between the treatment stages or between the various materials. You can also use patterns to differentiate between fillings and inlays, for instance.
Praktika Recall Group Management Update
The Recall Group Management has gone through a complete overhaul. First of all the performance has dramatically improved (loading and processing times) as well as some new visual elements and indicators are added.
The Recall Group Management now displays the Total number of currently managed patients (in red). The blue label shows how many of the managed patients have appointments in the future, while the green label shows how many recalls have been successful. In Praktika a successful recall is the one when the patient has visited the clinic as the result of the recall process, received some treatment and was issued with a new tax invoice. When this happens, the recall is reset and it is automatically removed from the group.
We have also added two indicators that show the Appointment Creation rate (the ratio of recall patients with new appointments) and the Recall Completion rate (a ratio of recalls that resulted in patients’ visits)
The screen has also received the totals: number or groups, number of managed recalls and the number of new appointments.
Documents and Templates Editor
Auto (Silent) Recalls
Praktika now allows you to set the recall due date automatically without the Recall Screen popping up on the appointment completion. The setting can be accessed at Management -> Practice Details -> Recalls: Auto Recall Setting.
Document Attachments

This new feature allows to add attachments to emails created in Praktika Documents. You can place (embed) images into the body of the emails that is a useful thing for logos, signatures, decorative items, banners, etc., but now you can also add various document types to your email as attachments – a better option to adding clinical images (x-rays, etc.). Besides the standard image files formats (JPG, PNG) you can now attach PDF, Ms Word DOC, MS Excel XLS and EML files. 

To attach files click on the Attachment icon (Paperclip) in the Document toolbar.
The list will contain all the images, documents in the patient file as well as the documents that are common to the whole practice. The latter can be managed in Management -> Practice Details -> Practice Images
Resetting of User Accounts

Users who have permission to access the Staff Management screen in the Management Module can now reset other users’ locked accounts.

For that go to Management -> Practice Staff -> click on “unlock” button in the locked user row. This action unlocks the account and resets the account password to “praktika”:
New Spelling Unit

We have created a new spelling engine for the notes. It is a lot faster than the one before and it has a few nice new features:

1. Prompt on the misspelt word (right click)
2. Ability to add custom words to the Spell Check dictionary
3. Multi language support
Capitalisation of Names
You can now set the default capitalisation of the patient’s first and last name in Management -> Practice Details -> Patients. It can be kept “original” (as entered), Upper Case or Capitalise (first letter in upper case).
Omit Practice Details when printing
If you are using your own preprinted letterheads to print Tax Invoices, you can now disable printing of the built in logo and the practice details.
Other New Features.
  1. Disable Alert warnings upon accessing patient files in Management -> Practice Details -> Appointments.
  2. New macros: next/last appointment date (time, provider), total patient balance, total amount owing by patient, appointment week day (short).
  3. Birthday Report and New Patient Report can now SMS/Email or print letters.
  4. Practice setting to prevent Patient Alert screens popping up.
  5. Upcoming Appointments Report received the number of appointments and total value
  6. Unfinished Treatment Report received Last Seen, Next Appointment and Next Appointment Value columns.
  7. Option to do a widening or narrowing search on Patient Files.
  8. Practice setting to allow editing scheduler notes.
  9. Patients without Recalls now also shows personal notes.
  10. Proposed Treatment Report now has Last Seen column.
  11. Treatment Analysis Report has the Total Cost column.

Praktika Newsletter August 2015

August 22nd, 2015

Praktika Automated Appointment Reminders

This one has been one of the most sought features – an ability to automatically send and receive SMS reminders.
Located in Management -> Practice Details -> Appointment Auto Reminders 
this feature allows you to set up to 3 consecutive SMS reminders to be sent fully automatically.
You can choose a time period when a message is to be sent (ranging from minutes to months) and setup different templates for different messages. You can even force sending the message to those who prefer not to be contacted by SMS.
The messages scheduled for delivery several days, weeks or months before the appointment can all be sent together at a particular time of the day (e.g. at 10.00 am).

Documents and Templates Editor


Restorative Charting

Praktika Restorative Charting Updates
The new colour scheme tackles the issues of distinguishing between the existing conditions and existing treatment, as well as between the proposed and accepted treatment.As part of the complete overhaul of the Restorative Charting, a new colour scheme has been introduced.
The new colour scheme is as follows:
  1. Grey” for conditions like caries, cracks, chips, etc (has not changed)
  2. Blue” for existing treatment had done elsewhere (man-made conditions) like implants, fillings, bridges, crowns, etc. (new)
  3. Orange” for Proposed treatment  (new)
  4. Red” for Accepted treatment  (has not changed)
  5. Green” for completed treatment. (has not changed)
Grey and Blue used to be the same – Grey.
Orange and Red used to be the same – Red.
This is the first step to a fully customisable colour scheme to be released soon. The new scheme will allow to keep the colours exactly as they were or introduce your own colour scheme.
The new colour scheme will allow colour differences between different material fillings or crowns, inlays/onlays vs regular fillings, etc.


Documents and Templates Editor


Posts in Charting
Charting of posts was added to the Restorative Charting. They can be set as an existing treatment or as proposed/accepted/completed treatment.Posts in charting

New Surface Selection Shortcuts
In addition to the standard shortcuts: “m“, “d”, “i”, “o”, “l” a new set of keyboard shortcuts added:

for MO, OD, MOD  
“z” – left side (2 surfaces),
“c” – right side (2 surfaces) , 
“x” – MOD (3 surfaces),
“a” – ALL (5 surfaces)



Feature Article

Infection Control with Praktika
There has been a lot of attention recently to the Infection control and we heard that some practices were penalised because of some deficiencies in this area. Luckily they were not Praktika’s customers. We have quickly upgraded our infection control utilities to provide a comprehensive tracking solution.
Autoclave tracking has the following tasks (stages)
1. Sterilise instruments 
2. Link sterilised instruments to Autoclave cycles 
3. Link sterilised instruments to a Patient Appointment 
4. Find all the Autoclave cycles (and instruments) related to the Patient and Appointments.
Some autoclaves have built-in printers that are capable to produce barcode stickers upon the completion of cycles. Some autoclaves have external label printers that can be connected to print the barcode stickers. Generally, such printers are rather costly and the labels they produce may not have all the information necessary for quick tracking.
Praktika offers a solution for cases when there is no autoclave barcode printer or the label is wanted to contain more information (customised label content).


Label Printer
Price around $130.00DYMO LabelWriter 450 Turbo.

It is by far the most common label writer on the market today. It can be bought in virtually any office supply store (like Office Works, etc.). We bought ours online and labels, too.

Works on Macs and on Windows PC.

You will also need
–     89 x 36 mm self-adhesive labels in a roll. White SD99012 or Transparent SD99013 for standard barcode labels       OR/AND
–     101 x 54 mm  self-adhesive labels in a roll. White SD99014 for extended QR barcode labels.



1D Barcode Reader
ScanQuick Handheld USB Barcode Scanner.   

Price around $50.00
It can be used to scan Standard 89 x 36 mm labels with Code 128 barcode.
We have been using this scanner that we bought on Ebay from an Australian reseller.
It seems to be a quick, reliable device. We have had it for over 3 years and it has never failed us. However,  it is only capable of reading 1D barcodes like Code 39, Code 128, EAN, etc. 
It cannot read 2D barcodes like QR.

Handheld/Stationery USB Barcode Scanner – Honeywell 1400G 2D

2D Barcode Reader
Price around $180.00

You will need this to scan Praktika’s extended barcode labels because they are using QR barcodes (2D type).
This is a more advanced and professional device with extra capabilities. It can work as a hand held scanner (scan with a button press) or it can work automatically when positioned on a supplied stand (support). It can read 1D and 2D barcodes and it can read them in any orientation (sideways, upside down, on an angle). You can buy it in any Point of Sale (POS) company. We bought ours at  There are other sites like POS Central or HotPOS Australia. Shop for the better price.
Other scanners may also work. You just need to make sure they are capable of reading Code 39 Extended, Code 128 Extended and QR barcode types.


Label Generation
Go to Praktika’s Management Module and click on Utilities. There are 2 utilities there for generating labels: the 1st one for the Standard Label (Code 128), the second one is for the Extended Label (QR). 
The Honeywell 1400G scanner can read both labels, while the ScanQuick can read only the Standard Label.
1D Standard Label
The Standard Label  (89 x 36 mm) 
Code 128
Click on the “Generate Dymo Autoclave Label” button.
Fill in the necessary details. The only compulsory field is the Cycle ID (Number). All the other fields are optional as they can be traced and obtained in the autoclave log by the Cycle ID. Specify how many labels (copies) you need to print. Each copy will have its number in the bottom right corner. It is a common practice to produce 2 labels: one goes on the pack of the instruments, the other goes to the Steri Log Book for todays date.
Please mind that due to the nature of Code 128 (max 40 characters) the Cycle Type is limited to 4 characters and Cycle Id to 8 Characters. If you need more characters please use the Extended Label as it has no such limits.
This is the produced Standard Label



Praktika’s code is also human readable. You can see the date, time, cycle type and cycle ID embedded in the code.
2D Extended Label
The Extended Label (101 x 54 mm) 
Click on the “Generate Dymo Autoclave Label QR” button.
Fill in the necessary details. The only compulsory field is the Cycle ID (Number). All the other fields are optional as they can be traced and obtained in the autoclave log by the Cycle ID. Specify how many labels (copies) you need to print. Each copy will have its number in the bottom right corner. It is a common practice to produce 2 labels: one goes on the pack of the instruments, the other goes to the Steri Log Book for todays date.
You can also add the instruments you have been sterilising. You can manage your standard kits in  Management -> Practice Details -> Sterilisation Kits
This is the produced Extended Label
This label is using QR code and it can be read by scanners that support 2D barcodes. It has a lot more human readable information as there is a lot more data that the 2D codes can record.
Sterilisation Kits Management
You can also add the instruments you have been sterilising. You can manage your standard kits in  Management -> Practice Details -> Sterilisation Kits 
Recording the Autoclave data to Patients files
 1. Open an Appointment
  1. Click on “Autoclave Tracking” button at the bottom
  1. Scan your label using your Barcode Scanner

All the scanned Autoclaves labels for a particular patient can be looked up at the Autoclave History in the Patient file. We will also soon add a facility to find the labels by the Autoclave Cycle ID, the Sterilisation Date or Appointment Date.


Other New Features.

  1. Upon a change of fees in a Fee Schedule now there is an option of updating all incomplete item fees.
  2. There is a new Fee Schedule type – ADA with Subcategories that provides for step-down fees.
  3. You can now copy the fees from one Fee Schedule into another by drag–and-drop of their buttons on each other. For example, if you need to create a step-down version of your existing fee schedule, create a new blank step-down fee schedule and then drag-and-sdrop your existing Fee Schedule onto the new one.
  4. Accounts Receivable, Balance Ageing and Birthday Reports can now print/email/sms documents(reminders) from the report. 
  5. A few other reports received upgrades: new columns, new data, provider selection, etc.
  6. Incomplete appointments can now reassign the provider from a drop-down control (like the completed appointments had)
  7. New Macros placeholders introduced: next/last appointment date, total amount owing, etc.







Praktika Newsletter July 2015

July 22nd, 2015
Intraoral Camera Interface Updated 
Praktika can work with Intraoral cameras in two ways: via a TWAIN driver (for those cameras that support TWAIN and have such drivers) or via a video stream. Some cameras have both functionalities and can work in Praktika through both methods. Drivers are generally platform dependent. It means that there has to be a TWAIN driver for the Windows platform and/or Mac platform. Very few cameras have Mac drivers. Video stream is normally platform independent as it does not require specific drivers. Those cameras may work both in Windows and Mac.
The video stream interface can be called from the “Video Stream Capture” button in the Scan window.

The camera can be operated from the screen (mouse), keyboard (shortcuts), foot pedal (see below for the options).  The utility supports camera resolutions up to 1600 x 1200 px (Super HD).
It produces an array of snapshots that can be saved all at once or individually. The interface has the adjustments controls for the camera: brightness, contrast, saturation and white balance.
Keyboard shortcuts:
“c” – camera on/off
“m” – make a snapshot
“v” – view snapshots (scroll backwards)
“s” – save current snapshot
Documents and Templates Editor
Pedals For Intraoral Cameras.
1 Button USB Pedal
Basic USB pedal, reprogrammed to work with Praktika’s interface.
As it only has 1 button, it I can be used to make snapshots only (“m” keyboard event).
This one is a no-brand device without a manufacturers guarantee. Made in China.
Price: $25.00


4 Button Philips Pedal
Advanced USB pedal, reprogrammed to work with Praktika’s interface.
The 4 buttons allow users to start/stop camera (“c”), make snapshot (“m”), view snapshots (“v”), save current snapshot (“s”).
It is a solid pedal designed to perform millions of presses. Made in Europe.

 Price: $250.00
You can buy pedals yourself from elsewhere or buy them from Praktika. But in both cases we need to reprogram the device. (It can be done remotely).
Mac/Windows Camera
Intraoral CameraWe have an intraoral camera we are trying to develop together with a Taiwanese manufacturer. It is a moderately priced high-resolution camera that works both on Mac and PC and does not require specific drivers.

6 LED, Resolution: 1600×1200 px.
Price: $300.00
We do not have them in stock yet, but we can order them from the manufacturer. Currently takes 2-3 weeks to arrive.
New Features In Imaging


TWAIN Transfer Mode selector

Some scanners may require a change of the image transfer mode to support multiple image scanning.
The selector is in the Scan window TWAIN Transfer Mode selector

and it has 3 options:  default (suitable for the majority of scanners), single and multi.  It can also be set permanently in
Management -> Practice Details -> General: “Twain Default Transfer Mode”



Default Scanner Selection
You can now select your default scanner in Management -> Practice Details -> General: “Preferred scanner name”.
Please type in the name of the scanner exactly as it appears in the Scanner Selector dropbox.

Scanned Docs Default Format
You can also now choose the file format to save your scanned document in by default. Management -> Practice Details -> General: “Scanned Documents default format”.


Autoclave Barcode Utility
Barcode Generator
We have released a new section in Management named “Utilities”. The first utility placed in the section is the Barcode Generator for Autoclaves.

It is designed to work with Dymo LabelWriter 450 (Turbo) and it can generate adhesive autoclave labels that can be scanned into a patient file for tracking purposes. We utilise Code 128 Extended barcode.
It is a good utilities for those autoclaves that do not have a built-in or attached label printer.
Dymo printer can be purchased from most office suppliers at around $130.00 mark.



Praktika Barcode Label Anatomy
We are recommending 89×36 mm opaque or transparent self-adhesive labels (SD99012 or SD99013).
 You may insert the clinic name, autoclave name, cycle date, cycle time, cycle type, cycle number (required), operator and expiry date.
 The code can be scanned in by Barcode scanners. It is also human readable as it contains the encoded info in text form as well.

You can print any number of copies at one time. The copy number is shown in the bottom right corner.








Praktika Newsletter March 2015

March 18th, 2015

Online Appointment Bookings

We are delighted to inform you that Praktika has a fully operational Online Booking system now, that can work on its own or in cooperation with any other partner 3rd Party Online Booking system  (like Health Engine, etc.).

 Praktika’s own Online Booking is free of charge for Praktika subscribers. You will only be charged for the verification SMS that is sent to patients during the booking process. The SMS is charged at our standard SMS rate.
It is very easy to employ and use. If you would like to utilise it,please email us your request, we will enable the service and provide you with a
widget for your website and a special API key.










Online Booking cursors
When your online services are enabled, there appears a new set of buttons. Mark (Paint) the areas in your scheduler to publish the slots available for online booking with a particular online service.

It can be a 3rd party service (HealthEngine) or it can be Praktika’s own free Online Booking service. Save and propagate the slots as you normally would with any other functional areas.













Online on Scheduler
The blocks marked as available for online booking are displayed either with a calendar icon (for Praktika’s own Online Booking service)
or with the icon of a 3rd part Online Booking system (like HealthEngine).

The blocks for all the online services MUST be managed from Praktika. Blocks marked in the 3rd Party Online applications
are not communicated to Praktika. It works only one way: Praktika informs 3rd Party services of the available slots.Featured













Appointments booked online
Once the slots are booked online by patients via any of the enabled Online Services, the Appointments are marked with the
Online Booking Icon that indicates the online booking confirmation. The icon is the same for all the services, although there
is an appointment note that displays the service used for booking.













Patient Authentication
Patients access the Online Booking Services either via the 3rd Party Interfaces of via your website
(please get a widget from us for that).

 The patients are identified via their names, dates of birth and their mobile numbers. All the existing
patients are matched in Praktika’s database. For those patients we are not able to find a match, we create New Patient records.
 The online appointments are verified with a code sent to the patients’ mobiles.











HealthEngine Integration
Our Online Booking system now works with the HealthEngine services. To start using them in Praktika, please
contact us to enable the service for you. We will send your API key to the HealthEngine ourselves and ask them to
set it up. Please allow some time for that.
It is your responsibility to pay for the HealthEngine Services directly to them. Praktika provides our part o
f the service (integration) for free. 
Please mind that the management of the online slots MUST be done via Praktika only. Slots published via any
other interface are not communicated to Praktika.












Other New Features


Extended Permissions
We have added a whole new range of user permissions to make it more secure, more manageable and more flexible.
The most important of them are:
Apply Adjustments, Delete Images, Manage Recalls, Change Prices, Manage Document Templates, Allow Merging of Patient files,
Reschedule Appointments. 








Tax Invoice Options
Tax Invoice can now include the breakdown of all the payment details. Enable it in
Management -> Practice Details -> Tax Invoice. You can also use the account statement for the purpose,
although some health funds require Tax Invoices only.

 An Invoice can also include (exclude) the Referring Doctor Details. You can enable it in the same screen






Default Dentition

You can now set a default dentition (Oral Cavity Configuration) for all your new patients.
It can be set in: Management -> Practice Details -> Patients.There are 6 presets to choose from
the drop-down list.

Business Tips




Praktika Newsletter February 2015

February 22nd, 2015
At the end of the last year we have completely overhauled the Documents and Templates unit to provide for the long sought features: ability to include images, tables, links, etc. The new unit is very versatile and flexible. It caters for both intermediate and advanced users and provides a simple interface that enables creation of complex document layouts, while at the same time allowing high level of customisation for users familiar with HTML formatting and styling.
You can now create great looking documents and emails with just a few clicks.
Documents and Templates Editor









Document Tables
The table creation interface is similar to the one of the MS Word. You can also format the whole Table, individual Cells, Table Rows or Table Columns. By default the width of the table is set to the page width with 1pt thick cell frame.

You can type in text or place images in the Table Cells. The Column width is calculated automatically, but can be set manually, too.
You can control the Table from the Menu or the Toolbar.











Improved Macros
The new Documents and Template units now has improved Macros (data placeholders) that are more visual and versatile. The macros allow you to create data driven templates where the actual information is automatically inserted from the database on creating of a document or on emailing.














Image Placement
You can now add images to Templates and Documents. You can use “Insert File” icon in the Toolbar or “Insert Image”. The preview lists the thumbnails of all the Patient Images (saved both in Images and Communication units) as well as the Images common for the whole Practice (like signatures, logos, etc.). Images have resize handles for scaling. Practice common images can be added at Management->Practice Details->Practice Images. Upload a single of multiple files.













Practice Headers

Users can add your Practice Headers or logos with a single click in the Toolbar. The full details selection inserts a header with all the relevant practice information: name, address, ABN, contact numbers, etc., while the Logo Only selection inserts the Practice Logo without any text. The headers are editable after the inserting: text can be edited or formatted, images resized, removed or aligned.










Printing Documents
Please use the Print Button in the Documents Toolbar to print. It is also very important to properly set up the printing page, because the default printing settings of every browser may give you undesired results.

1. In the Page Settings un-tick “scale to fit” that forces the pages to fit into a single page by changing their size
2. In the Page settings set all the footers and headers to “none” or “empty”  otherwise it will print the URL link, the header info, etc.









New Features in Imaging

Intraoral Camera Capture
Previously Praktika only supported Intraoral cameras that work via TWAIN driver. We have now added the support for cameras that work by supplying the video feed (most of the built-in cameras).
Click on Capture Webcamera in the Image Unit, set the permission to access the camera (first time only) and capture the camera feed.












Clinical Images View
There are now two ways you can view Patient’s clinical images: Container View and Flat View. In the container view the images are grouped by the date of creation, while in the flat view there is only one list that allows to see all the images in a single table.






Images Flip
The Images can now be flipped. The feature applies to the Clinical Images, Intraoral Cameras and Personal Images imports. You can flip the images both along the horizontal or vertical axis.







Other New Features


Theatre List (Report)
The Upcoming Appointment Report has received a new button to print a Theatre List with all the Appointments and their relevant information on a single landscape oriented sheet. Please don’t forget to select the Landscape Orientation in you printer driver to print it.








Dentition – Mixed Presets
The Dentition Interface now has a range of new buttons to set the oral cavity configuration with a single click.











Minor new features

1. Added export of Fee Schedules to CVS
2. Max number of recalls in the group is now a practice setting
3. Tax Invoice printing – more customisation
4. Referral Doctor details can be printed on Quotes and emails
5. Recall notes can be overridden or appended on rescheduling
6. Total treated hours added to the Patient Summary
7. CDBS code 88412 added



Praktika Newsletter December 2014

October 25th, 2014

Clinical Notes Autosave Update

The Clinical Notes unit has received a number of upgrades. The most important being a draft copy that is created every time you make a new or edit an existing note. The draft is autosaved incrementally to Praktika’s servers once you type, and it is your safeguard against the loss of your typed data in case of power failures or network interruptions. The draft can be used for copy-pasting into a new or an existing note. The draft is a very good indicator of how much of your note is actually saved at a particular period of time. Drafts are based on responses from our servers and what you see in a draft is surely saved in Praktika and cannot be lost. Draft headers are highlighted in red to separate them from the standard notes. After the normal save of a note, the corresponding draft gets removed. It will stay and show if there were issues during the save operation. We will also add the functionality to delete unnecessary or used up drafts soon


Get Inspired



User Restrictions Update

The new user permissions functionality allows to set up user access restrictions based on the day of the week, time of the day and the IP address.  The restrictions apply per location. It means that the same user may have different access rights at various locations within the same business entity.
There is also a new permission to allow editing notes created by other users





Cash Receipts Report

The most commonly used Cash Receipts Report has received some boost by providing various grouping options. Now you can group the displayed data by patient, by note or keep it ungrouped (per transaction) Cash Receipts Report

The switch to choose those options is located in the bottom right corner of the report.


Health Fund Autocomplete

The Health Fund input box now has the autocomplete functionality (similar to the suburbs). Currently it lists the most common Australian Private Health Insurers. Soon it will be localised for our overseas users as well.
The input also allows to enter customised Health Funds names (ones that are not listed)




Updated Patient Questionnaire

The Patient Questionnaire has been updated both on the Desktop and iPad. It now includes more questions that can be used both for marketing evaluation as well as for a better treatment preparation



“Stay on the Page” Warning

This is a critical new feature that aims at preventing accidental logouts when a user clicks a close button, tries to quit the browser window or presses the “back” button of the browser. “Stay on the Page” Warning

The feature requests the confirmation if a user wants to quit Praktika and allows to continue the session if the logout request was accidental.



Insert Balance Button

You may have noticed this new green square button next to the amount input field in the Payment Popup Screen. This button is a shortcut to enter the current appointment balance in the input.  The purpose is to speed up and facilitate the entry of the amount balances, that can sometimes be quite tricky and laborious, especially when the cents are involved.


Medicare Expiry Date

This new data field is available both in the Desktop and iPad versions.



More Custom Icons to Choose

We have added more images to choose from in the custom icon setup. They include a smiley and sad faces, as well as a few other easily distinguishable icons.

Business Tips



Configuring Internet Explorer to better work with Praktika
When it comes to choosing a browser for the Windows platform we recommend the Internet Explorer as our primary choice. It is a powerful and stable browser that can cope well with complex tasks. However, it may require tuning up to work.
One of the most important settings that allows the Internet Explorer to work with the 3rd party devices and software, like printers, scanners, terminals, etc. is to enable the permissions for such access.
In the Internet Options -> Security, click on the Trusted Sites and add the following line there:
This line tells the browser that all the incoming and outgoing connections from Praktika are to be trusted and our software can access devices and 3rd party software, like drivers and various utilities.
Clear cache in Firefox
Sometimes you may need to clear your browser cache. Generally for all browsers it can invoked by pressing Ctrl + Shift + Del (Windows) or Command + Shift + Delete (Mac).
Although there is a new add on for Firefox that allows you do perform this task with a single button click.


Praktika New Features (July 2014)

October 13th, 2014

Appointment Book Custom Icons


We have introduced a key new feature of fully customised icons to the Appointment Book. The icons can be set in the Management Module: “Appointment Custom Icons”. You can add your own icons by double clicking on an empty row in the SetupTable, type the label for your icon, select its colour and then select a graphical symbol.  You can re-arrange the icons order or remove the ones you do not need any more.
The icons can be added to appointments by choosing them from the two new drop down boxes: “Icon 1” and “Icon 2”.
The new icons can be used to indicate a variety of custom states like, lab work arrival status, referral status, patient happiness level, appointment rescheduling status, you name it.
Custom Icons

Network Monitor Warnings

You may have probably noticed some new warning screens popping up recently and wondered what they are about. They are Praktika’s new network monitor notifications.

In general Praktika requires a permanent, non-interrupted Internet connection when working with multiple users. This connection is needed to synchronise the data between the multiple workstations. If such connection is broken (even temporarily) there is a risk of data loss or data integrity loss (when different workstations may display different data).
The red screen indicates that the Internet connection is broken. It is a bad signal. If it happens often, you need to check you network: either local (routers, switches, modems, WIFI devices, etc.) or external (your Internet Provider Services).
The blue screen reports that the Internet connection is restored. It is a good signal. Although because of the disconnection there is a possibility that the data on the Praktika server has changed and your workstation knows nothing about it. The safest option is certainly to press the left button “Reload All Data”. It will discard all the locally unsaved changes and will override them with the latest saved data from the server. This way it insures that your workstation is showing what other workstation show at the same time.

If you press “Ignore and Continue” you need to understand that the data on your computer may not be the latest and it can be outdated. Although if you have not yet saved your local changes and still want to keep them, you can press the “Ignore” button and save your changes.  It would still be best to re-login after such occurrence to make sure that all the data is reloaded from the server.

Custom Icons
Multiple File Uploader

(without file conversion)
There are two ways Praktika now offers to upload files.

The first is to upload the files are they are (without changing their format)Press the “Upload Files” button in the Imaging Window (or Communication Screen), select the files you want to upload (you can only upload JPG and PNG formats in the imaging screen, plus MS Word, Excel, EML and PDF in the Communication screen), add some notes if necessary and click “Upload”. The progress monitor will display the upload status.
Multiple File Uploader

(with file conversion)

The second loading option allows you to upload image formats that are not normally supported by the web browsers like TIF, GIF and BMP. You can still upload PNG and JPG though. In the Scan screen click on “Load Local Images”, select the files, choose the format to save: JPG, PNG, PDF or PDF multipage and upload them. The files will be converted to the newly chosen formats and uploaded.  You can also add notes to the images.
Image Printing
The Imaging screen now has the “Print” button which allows you to print it on a letterhead or without.  You can also add Patient details and enter some accompanying notes.
If you need to email the image, the best way would be to print it to a PDF file and then send that file as attachment.
Clinical Notes Last Edit Time

There is another parameter for the clinical notes added in the header – the last edit time. It is shown right after the date and it shows the latest modification time.

Appointment Notes Deletion

There is a new practice setting that allows the deletion of the appointment notes by anyone (not only the author or Practice Manager). For that, change the setting and use the designated button in the bottom left corner of the Appointment Note Screen.

The note deletion can be used to cancel scheduled SMS in appointments.
Scheduled SMS Cancellation

If there is a scheduled SMS in the appointment it will now be cancelled automatically if the appointment is moved from its place (rescheduled). If the appointment is marked as Cancelled, the scheduled SMS in this appointment will also be cancelled.