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Praktika Privacy Policy

1. Praktika is an Internet-based online dental practice management software package developed by Lizard Software Pty Ltd (We/Us).

2. This policy sets out how We manage the collection, use, disclosure and handling of personal information. Personal information is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. Personal information includes sensitive information and health information. Personal information may directly or indirectly identify a person.

We are committed to protecting the privacy of personal information which We handle. We recognise that privacy principles protect personal information as a matter of individual right. We recognise the essential right of individuals to have their information handled in ways which they would reasonably expect—protected on the one hand, and made accessible to them on the other.

Collection of Personal Information

3. We collect personal and health information about patients from health practitioners (practices) or their employees/contractors (staff) who use Praktika. This information may include:

  • 3.1. name, address and contact details (including phone number and email);
  • 3.2. date of birth;
  • 3.3. information relating to private health insurance;
  • 3.4. employment and financial information;
  • 3.5. information regarding ongoing medical treatment and medical conditions;
  • 3.6. any other health and personal information that practices may want to collect about their patients, staff members or other relevant entities.

4. We only collect personal information to the extent necessary to provide Our services.

5. We generally only collect personal information which a practice, its staff or patients enter into the Praktika online system.

6. We are bound by the Victorian privacy laws, the Information Privacy Act 2000 and the Health Records Act 2001.

7. We have adopted the respective Privacy Principles contained in the Victorian privacy laws as minimum standards.

In broad terms this means that We:

  • store and handle only information needed for our specified primary purpose;
  • ensure clients know how We handle, store and provide access to that information;
  • use and disclose it only for the primary or a directly related purpose, or with consent;
  • store it securely, protecting it from unauthorised access;
  • retain it for the authorised period or as requested by the practice;
  • provide practices and their staff with secure access to the information.
Collection via Praktika Online Software

8. Information about computers or web devices that access Praktika is automatically recorded for statistical and system administration purposes.

9. We use cookies to assign a device a user ID. If your browser is not configured to use cookies, you will not be able to access Praktika.

Use and Disclosure of Personal Information

10. We may use or disclose personal information for purposes including:

  • secure storage and access by authorised Praktika users;
  • operation, administration, development or enhancement of Praktika;
  • any other purposes required or authorised by law.

11. We may also disclose personal information if required by law.

Transfer of Information Outside Australia

12. All personal and health information is stored on servers located within Australia. We will not pass information to third parties unless explicitly requested by the data owner in writing or via authorised email.

Practice Responsibilities

13. When a practice provides us with personal information, it must:

  • 13.1 collect information in accordance with privacy laws;
  • 13.2 obtain informed consent for disclosure;
  • 13.3 inform patients as required by law;
  • 13.4 manage and retain information lawfully;
  • 13.5 not use or disclose information unlawfully;
  • 13.6 protect information from misuse or unauthorised access;
  • 13.7 comply with all relevant privacy laws.
Security of Personal Information

14. We store personal information in hard copy or electronic form and protect it from misuse, loss, and unauthorised access.

We use technology and security measures including 256-bit SSL encryption. However, transmission over the Internet carries risks. We take reasonable steps to protect information once received. Cross-account access is not allowed. All data is stored on secure servers in high-security data centres.

Retention of Personal and Health Information

15. We retain information as long as necessary to provide services. If a practice unsubscribes, we return the data and may destroy or de-identify it after confirmation. Archived backups may be retained for operational needs.

Accessing Personal and Health Information

16. We aim to keep information accurate and up to date. Requests to access or correct information will be referred to the originating practice.

Contact Information

We can be contacted on 1300 325 735 or support@praktika.com.au.

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