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<\/a><\/figure>\n\n\n\nWhat has changed?<\/em><\/strong><\/p>\n\n\n\n Praktika clients have sent approximately 2 million emails in the past year. Due to this high volume, email providers closely scrutinise emails sent from Praktika servers.<\/p>\n\n\n\n Different providers now require additional security checks before they will accept emails:<\/p>\n\n\n\n Because of these rules, some patients and providers may not have received emails reliably.<\/p>\n\n\n\n What we have done<\/em><\/strong><\/p>\n\n\n\n To address these restrictions, we have introduced a new system that allows practices to use their own email servers <\/strong>instead of relying on Praktika\u2019s. This change ensures that all security requirements are automatically met, as emails will be sent directly from your practice\u2019s email system.<\/p>\n\n\n\n Here\u2019s what we\u2019ve implemented:<\/p>\n\n\n\n With OAuth 2.0, practice managers only need to sign in once to their Microsoft or Gmail account and grant Praktika permission to send emails on their behalf.<\/p>\n\n\n\n What practice managers need to do<\/em><\/strong><\/p>\n\n\n\n To make sure your practice\u2019s emails are delivered reliably, please:<\/p>\n\n\n\n This change will significantly improve deliverability and minimise the chances of your messages being blocked or marked as spam. Please see below the screenshots of the different email systems setup.<\/p>\n\n\n\n Microsoft Outlook\/Hotmail\/Live accounts<\/em><\/p>\n\n\n\n Google\u2019s Gmail account authorisation<\/em><\/p>\n\n\n\n All other email systems:<\/em><\/p>\n\n\n\n What if our emails are still not being delivered? <\/strong><\/p>\n\n\n\n It is also important to update your practice domain records: SPF<\/strong>, DKIM <\/strong>and<\/p>\n\n\n\n DMARC<\/strong>. to send emails on behalf of your practice.<\/p>\n\n\n\n This is an example of the SPF record for the domain that uses Office 365:<\/p>\n\n\n\n v=spf1 include:spf.protection.outlook.com -all<\/strong><\/p>\n\n\n\n And this is an example of the SPF record for the domain that uses Google Workspace\/Gmail:<\/p>\n\n\n\n v=spf1 include:_spf.google.com -all domain and can be generated by your hosting provider.<\/p>\n\n\n\n DMARC Policy <\/strong>should be added to decrease the chances of the emails ending up in the SPAM folders.<\/p>\n\n\n\n Here is the example of the simplest DMARC record:<\/p>\n\n\n\n v=DMARC1; p=none;<\/strong><\/p>\n\n\n\n <\/p>\n\n\n\n Thank you for your patience and understanding while we worked through these challenges. We are committed to ensuring Praktika remains a reliable and secure platform for your practice.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Dear Praktika Community, We would like to share an important update regarding email delivery in Praktika.\u00a0 In recent months, email providers such as Microsoft and Gmail have implemented stricter rules to protect their users from spam. Unfortunately, these changes have caused some disruptions in the delivery of Praktika emails. What has changed? Praktika clients have sent approximately 2 million emails...<\/p>\n","protected":false},"author":1,"featured_media":1875,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3,5],"tags":[],"class_list":["post-1874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newfeatures","category-news"],"_links":{"self":[{"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/posts\/1874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/comments?post=1874"}],"version-history":[{"count":5,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/posts\/1874\/revisions"}],"predecessor-version":[{"id":1888,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/posts\/1874\/revisions\/1888"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/media\/1875"}],"wp:attachment":[{"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/media?parent=1874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/categories?post=1874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/praktika.com.au\/blog\/wp-json\/wp\/v2\/tags?post=1874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Microsoft has been intermittently blocking Praktika emails due to complaints from recipients. Recently, Microsoft completely blocked our servers based on the IP address. We have attempted to appeal this block, but Microsoft Support maintains that it is a result of non-compliant emails originating from our servers. Additionally, Microsoft now requires that any email-sending system has a DMARC <\/strong>policy specified for the sending domains.<\/li>\n\n\n\n\n
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We strongly recommend that all practices adopt this new setup as soon as possible.<\/p>\n\n\n\n<\/a><\/figure>\n\n\n\n<\/a><\/figure>\n\n\n\n<\/a><\/figure>\n\n\n\n<\/a><\/figure>\n\n\n\n
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The SPF <\/strong>records should allow any 3rd party systems (such as Gmail or Office 365)<\/p>\n\n\n\n
DKIM records <\/strong>is just a digital signature added to the emails sent on behalf of the<\/p>\n\n\n\n
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The Praktika Team<\/p>\n <\/td>\n <\/td>\n <\/tr>\n\n\n\n